Electronic Fax Service

Softlinx cloud-based, electronic faxing service allows users to send online faxes to selected recipients securely. This more reliable form of faxing helps keep you and your customers’ and patients’ data safe with high-level encryption and secure servers. If you’re interested in learning more about electronic fax services, be sure to request a LIVE DEMO.

What is Softlinx Electronic Fax?

Softlinx electronic fax services provide scalable and secure cloud faxing for businesses of all sizes:

  • Send and receive faxes using the fully hosted cloud fax service from any desktop or mobile device.
  • Enjoy greater productivity and reduced expenses.
  • Comply with HIPAA and other regulations.

Our electronic fax system is user-friendly and offers multiple faxing options, including:

  • Web fax
  • Email-to-fax
  • Print-to-fax
  • Paper-based MFP systems

Plus, you get to keep your current fax number. Your team then receives updates about the progress of their faxes via email. Several service tiers are available, so you can choose the subscription plan that best meets your company’s needs. Contact Softlinx to learn more about our efficient electronic fax services.

Outbound Faxes

Submit your outgoing faxes online directly from your business applications. The Softlinx fax APIs, email-to-fax capabilities, web portal and Windows print-to-fax client all allow you to send faxes directly from your existing software systems, integrating the system more smoothly into your online document Additionally, you can use a multi-function printer to scan and send a paper-based document over the Softlinx system.

Inbound Faxes

Your inbound faxes are processed in a similar way with encryption and secure transmission as your outbound faxes, just with different destinations. Your incoming faxes are delivered directly to your business applications via Softlinx fax APIs, your email inbox or predetermined network folders. You can also access them through the Softlinx web portal or Windows fax client.

Regardless of how they are sent or received, all these faxes are sent through the same encrypted Softlinx fax service, guaranteeing that your faxes are kept secure.

Benefits of Electronic Faxing

Compared to older technology and other communication methods, electronic faxing offers several benefits, such as:

  • Better organization: Tracking your faxes is easier when you send them electronically. The faxes are stored online, so you can easily sort through them to find documents, as well as see when each fax was sent and if the transmission was successful. It also helps keep your workspace more organized since all of your important documents are kept digitally.
  • Increased security: Faxing in the cloud is considerably more secure than using older technology. When you send a traditional fax, you must wait to collect the document after sending it so that someone else cannot pick it up and potentially discard or misplace it. However, with an electronic fax service, any documents you send are encrypted during transmission so you don’t have to worry about medical, financial, or other confidential information being intercepted. Your documents are also encrypted while at rest.
  • Greater flexibility: Your company can enjoy greater flexibility with a cloud fax service compared to using older technology. For example, you can choose a plan from a number of subscription tiers available to find one that works best for your organization. You can also select the device you fax from, whether it’s your smartphone or desktop computer, for the most convenience.

Secure, Reliable and Compliant

Softlinx cloud fax service delivers the most sensitive healthcare or financial information reliably and safely meeting compliance requirements such as HIPAA and PCI-DSS for security-conscious organizations in healthcare and financial service industries. The service is hosted in a SSAE-16 audited secure data center and AES-256 bit and TLS/SSL encryption ensures your information is kept secure while at rest in the cloud, or in transmission.

Developer Portal with Comprehensive Fax APIs and Toolkits

Softlinx cloud fax service offers comprehensive fax integration capabilities to enable your healthcare applications such as EHR or RIS, and enterprise systems such as ERP or CRM with secure and reliable cloud faxing. Besides SOAP and Restful APIs we also offer SMTP integration and out-of-the-box faxing automation utilities for folder-based outbound faxing, electronic filing of sent and received faxes and fax metadata delivery for document workflow automation.

Easy to Use Faxing Methods

Business users can use one of many faxing utilities, including Email-to-Fax, Print-to-Fax, Web Fax and paper-based MFP systems, to easily send e-faxes securely using their existing email, desktop or mobile devices. Convenient user features include automatic retries, delayed send scheduling, resending from failed page, broadcast faxing and custom cover pages. Users get updates about sent and received faxes through the status notification system, which sends updates to your email address along with a copy of the fax.

Keep Your Existing Fax Number with Flexible Service Plans

Customers can keep their existing fax numbers by porting them to our service with minimum delay. Softlinx cloud fax service provisions any local or toll-free fax DID number. We offer both monthly and annual subscription plans with flexible service plans that fit to your needs.

How to Send and Receive an Electronic Fax

Sending an online fax is simple. All you need is an internet connection and a valid email address.

To send a fax:

  1. Choose your preferred method to send a fax. Cloud fax services support using a web portal, email-to-fax or Windows print-to-fax. If your document is paper-based, you can scan it using a multi-function printer.
  2. Type in the recipient’s fax number, or select one from a phonebook and press send.

Softlinx authenticates your fax request using your login credentials or email address, and sends you a notification when the transmission is complete.

If you need to receive an electronic fax, decide where you’d like to put the documents, such as:

  • In your email inbox
  • In a network folder
  • A Windows fax client or the Softlinx web portal

Remember, Softlinx fax service encrypts all documents so you can rest assured that the information in your faxes is always secure.

No Need for On-Premise Fax Servers

Legacy fax servers are no longer required eliminating any upfront and ongoing costs to purchase, install and upkeep an in-house system. You may also consolidate all fax users across different locations and departments of your organization into a consolidated service deployment.

High Production Scalability and Reliability

You are no longer limited by the finite capacity of your manual fax machines or on-premise legacy fax servers, which means fast delivery or no more busy signal for your customers and partners. With multiple carrier networks and high availability system configuration, service availability is maximized and guaranteed by our Service Level Agreement.

Maximum Compliance

Our service is compliant with HIPAA, PCI DSS and other industry standards with stringent encryption and secure transmission Our data center is SSAE-16 audited hosting facility and meets the standards set forth by the American Institute of Certified Public Accountants (AICPA) to ensure your data’s ongoing security.

Cost Savings with Usage based Subscription

Once you sign up with our service, there will be no upfront capital expenses for an on-premise fax system or devices, or recurring telco fax line charges. Between the consolidated resources, automated processes and integrated workflows, your business can increase productivity while simultaneously cutting as much as 90% of your faxing expenses when considering internal staff time savings.

Learn more about how Softlinx’ cloud based, electronic fax service can help your organization. Contact us at (800) 899-7724, sales@softlinx.com or fill out our form for a Live Demo.

Why Softlinx Cloud Fax Service?

Application Faxing Made Easy

Softlinx’ secure e-fax solution offers full-featured Web Service Fax APIs with sample code. This helps to support you and your organization to more quickly fax-enable your business applications.

Easy to Use End-User Fax Tools

Softlinx offers a full set of user-friendly faxing tools, supporting all your business’ online faxing needs. These include Email to Fax, Print to Fax, Web Fax and MFP support, so you can send secure faxes online no matter what your preferred method is.

100% Business Faxing Focus

Softlinx’ service features are exclusively designed for business faxing users who need reliability, performance and flexibility.

Secure, Reliable & Compliant

Softlinx’ online secure fax solution is both HIPAA and PCI DSS compliant, using extensive data encryption to ensure your fax communication. The Softlinx secure fax service data center is also audited by AICPA with SSAE-16 SOC reports to guarantee safety and regulatory compliance.

Fax Document Workflow

Electronic filing, printing, metadata passing and barcode fax workflow help to streamline your secure network fax processes.

Service Level and Support

We provide first-class support from our 24×7 support team. Softlinx guarantees the best, with a service level agreement (SLA) for prompt problem resolution.

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