Is Your Cloud Fax Vendor Reliable?

Graphic image representing secure cloud technology on Softlinx' website

Today, companies continue to switch to cloud faxing. They’re realizing the benefits that the cloud fax has to offer, and they’re taking advantage of them. It’s an especially easy technology to adopt as it’s backwards compatible with a regular fax sent from a traditional fax machine. That means you can get rid of the clumsy machines without having to convince your clients and business partners to do the same. However, before you make the choice to switch over to a cloud fax vendor, you should ask yourself this question: are they going to be able to provide me with the degree of reliability that your business needs?

Cloud Faxing is Changing

Gone are the days of waiting in line at a fax machine or dealing with paper jams and printer ink shortages. Thanks to internet fax services, the landscape of faxing has transformed, making it quicker and easier than ever before. Whether you need to send a regular business fax or a secure HIPAA-compliant fax for the healthcare industry, the convenience is now at your fingertips. Simply utilize your desktop computer, notebook, tablet, or smartphone, and you can transmit faxes effortlessly. This significant advancement has revolutionized business operations across various industries, prompting a widespread embrace of outsourced cloud fax services.

Beware of Services That Seem Too Good to Be True

While cloud-based faxing offers significant advantages, it’s important to remember that it doesn’t eliminate every potential issue. Unfortunately, there are email fax services out there that lack credibility and can be as unreliable as an outdated fax machine sitting next to a coffee maker in your break room. If you come across an outsourced fax service online that makes claims that are too good to be true, you can be almost certain that they are. This caution is especially important if you frequently handle healthcare faxes, as utmost security is crucial when sending and receiving such sensitive information.

You Get What You Pay For: Choose Wisely

When it comes to an internet fax service, the principle of “you get what you pay for” holds true. The cost of such services can vary significantly depending on factors like company size and monthly fax volume. It’s challenging to provide a single fixed price. However, by obtaining quotes from multiple reputable companies, you can determine a fair price range.

To help you make an informed decision, consider the following:

  • Reputation: Choose a company with a proven track record and positive customer reviews.
  • Reliability: Ensure the service provider has a reliable infrastructure and a high uptime guarantee.
  • Security: Verify that the service employs robust encryption protocols to protect your sensitive data.
  • Customer support: Opt for a provider that offers responsive and helpful customer support.
  • Features: Evaluate the features and functionality offered, such as integration options, mobile accessibility, and ease of use.

Remember, if you come across a company that offers an email fax service at a significantly lower price than others, it’s advisable to approach them with caution. They may bring more troubles than solutions and compromise the quality and security of your fax communications. Invest in a reputable and reliable provider that offers a fair price for the value they deliver.

Seek Feedback from Past Clients

As you near the final stage of selecting a cloud faxing solutions service, it’s essential to reach out to their previous clients for feedback. Reputable firms should have no trouble providing you with references from their satisfied customers. By speaking with these clients, you can gauge the reliability and quality of the service in question.

Consider the following steps:

  1. Request references: Ask the prospective service provider for a list of previous clients who have utilized their services.
  2. Contact references: Reach out to these clients and inquire about their experience with the company. Ask specific questions regarding reliability, customer support, and overall satisfaction.
  3. Evaluate feedback: If the majority of references provide positive feedback and attest to the service’s reliability, it indicates a good likelihood that you can rely on the company to meet your cloud-based faxing needs.

Taking the time to talk to previous clients allows you to make an informed decision based on real experiences. It adds an extra layer of assurance, ensuring that you choose a reputable provider capable of delivering the quality service you require for your cloud-based faxing requirements.

Experience the Best in Cloud Faxing with Softlinx

Are you searching for the most reliable and advanced cloud fax vendor in the market? Look no further than Softlinx! Softlinx offers a comprehensive suite of features designed to streamline your fax communications. From secure transmission and receipt of faxes to advanced workflow automation, our solution covers all aspects of modern faxing. Contact Softlinx today to schedule a demo and witness firsthand how our innovative solution can revolutionize your fax communications. Don’t miss the opportunity to optimize efficiency, enhance security, and streamline your business processes with Softlinx.

About Hikyu Lee

In 1993, Hikyu Lee established Softlinx, a prominent provider of Internet fax messaging and electronic documentary delivery systems, catering to medium and large-sized businesses. Before initiating Softlinx, Dr. Lee held the roles of president and CEO at Samsung Software America, Inc., an affiliate of Samsung Electronics Co. Ltd. His earlier career includes significant management and leadership roles at AT&T Bell Laboratories and Bellcore. Dr. Lee's academic credentials include a Master's and a Ph.D. in Computer Science from Princeton University, along with a Bachelor of Science in Electrical Engineering from Seoul National University.

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