Softlinx Launches AI-Powered Inbound Fax Triage Product Revolutionizing Patient Intake and Care Process Efficiency for Radiology Centers

Image of patient intake at a doctor's office

Softlinx, a leading provider of HIPAA compliant cloud fax services, is proud to announce the launch of its groundbreaking inbound fax triage product aimed at transforming the efficiency and accuracy of patient intake and care workflow processes. The new service, powered by artificial intelligence (AI), offers advanced data extraction, analysis, and patient workflow automation capabilities, marking a significant milestone in healthcare technology innovation.

Designed initially to address the challenges faced by radiology centers and clinics in handling patient referrals and follow-up information, Softlinx’s new inbound fax triage product streamlines the manual extraction, indexing and processing of patient data. By leveraging intelligent data extraction and analysis algorithms, the product accelerates the identification of critical information such as document type, referring physicians, and treatment details, significantly reducing the time and effort required for manual processing.

Key features of Softlinx’s AI-based triage product include:

  • Intelligent Data Extraction and Analysis: Advanced AI algorithms accurately extract and analyze patient-related information from incoming faxes, including patient demographics, document types, and treatment details, ensuring precise data capture.
  • Seamless Workflow Integration: The product seamlessly integrates with backend applications, enabling automatic transfer of extracted data to Electronic Health Record (EHR) systems and other workflow applications, eliminating manual data entry and minimizing errors.
  • User-Friendly Triage Interface: An intuitive user interface (UI) allows users to verify extracted information, make corrections if necessary, and perform additional actions such as splitting multi-patient faxes and sending faxback requests for additional details, enhancing workflow flexibility and efficiency.

“This innovative triage product represents a significant advancement in radiology workflow optimization,” said Hikyu Lee, president and CEO of Softlinx. “By automating the tedious and error-prone manual processes involved in handling patient referrals, our solution empowers radiology centers and clinics to achieve faster turnaround times, reduce errors, and realize substantial cost savings.”

Softlinx’s AI-powered triage product is currently available for direct customers, with plans for expansion to ISV reseller partners in Q2 2024. Radiology practices seeking to streamline their workflow processes and enhance operational efficiency are encouraged to explore the benefits of Softlinx’s latest innovation.

For more information about Softlinx and its AI-powered triage product, contact Softlinx online, or call +1 (978) 881-0560.

About Softlinx: Softlinx offers innovative solutions to streamline document management and communication processes in healthcare and enterprise organizations. With a commitment to delivering secure, efficient, and user-friendly solutions, Softlinx helps healthcare providers and businesses across industries enhance productivity, reduce costs, and improve positive outcomes.

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