Top Quality Support, Fast Problem Resolution & Total Customer Satisfaction

Softlinx is committed to offering the best, world-class support to you. Our success comes from your total satisfaction.

Contact Softlinx’ Technical Support for any technical questions, problem resolution or service related administration matters.

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Contact Customer Support

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Open a Ticket

Submit a new ticket or check the status of your ticket:

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Support Programs

Standard Support

  • One-year software maintenance and support agreement including telephone support with same-day response for calls received between 8:30 a.m. and 5:30 p.m. EST, Monday – Friday
  • Bug fixes, patches and enhancements, and all major and minor software upgrades and new releases
  • Assistance on initial system installation, configuration and product usage including remote system diagnostics and troubleshooting

Premium Support

  • Includes all Standard Support services
  • 24×7 support for critical severity level problems with 24×7 access via hotline phone number
  • “Live Recovery” support by a dedicated support engineer in the event of system failure
  • Next day factory-return-replacement hardware support