Support

Top Quality Support, Fast Problem Resolution & Total Customer Satisfaction

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Softlinx is committed to offering the best, world-class support to you. Our success comes from your total satisfaction.

Contact Softlinx’ Technical Support for any technical questions, problem resolution or service related administration matters.

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Support Programs

Standard Support

One-year software maintenance and support agreement including telephone support with same-day response for calls received between 8:30 a.m. and 5:30 p.m. EST, Monday – Friday
Bug fixes, patches and enhancements, and all major and minor software upgrades and new releases
Assistance on initial system installation, configuration and product usage including remote system diagnostics and troubleshooting

Premium Support

Includes all Standard Support services
24×7 support for critical severity level problems with 24×7 access via hotline phone number
“Live Recovery” support by a dedicated support engineer in the event of system failure
Next day factory-return-replacement hardware support

Learn more about how Softlinx Cloud Fax Services can help Lower Costs, Time Spent, and Increase Your Teams Productivity.