Top Menu

Menu

Support

Support

Top Quality Support, Fast Problem Resolution & Total Customer Satisfaction

Softlinx is committed to offering the best, world-class support to you. Our success comes you’re your total satisfaction.

Contact Softlinx’ Technical Support for any technical questions, problem resolution or service related administration matters.

Contact Customer Support

8:30 a.m. – 5:30 p.m. EST, Monday – Friday
E-mail: help@softlinx.com
Phone: +1-978-881-0567
Fax: +1-978-664-0181

Open a Ticket

Submit a New Ticket or Check the Status of Your Ticket

Support Programs

Standard Support

  • One-year software maintenance and support agreement including telephone support with same-day response for calls received between 8:30 a.m. and 5:30 p.m. EST, Monday – Friday
  • Bug fixes, patches and enhancements, and all major and minor software upgrades and new releases
  • Assistance on initial system installation, configuration and product usage including remote system diagnostics and troubleshooting

Premium Support

  • Includes all Standard Support services
  • 24×7 support for critical severity level problems with 24×7 access via hotline phone number
  • “Live Recovery” support by a dedicated support engineer in the event of system failure
  • Next day factory-return-replacement hardware support
support
icon
Softlinx Support
Close
call
Call (978) 881-0567
skype
Skype Chat
skype-phone
Skype Call
menu-icon
Support Ticket