Top Quality Support, Fast Problem Resolution & Total Customer Satisfaction
Softlinx is committed to offering the best, world-class support to you. Our success comes you’re your total satisfaction.
Contact Softlinx’ Technical Support for any technical questions, problem resolution or service related administration matters.
Contact Customer Support
8:30 a.m. – 5:30 p.m. EST, Monday – Friday
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- One-year software maintenance and support agreement including telephone support with same-day response for calls received between 8:30 a.m. and 5:30 p.m. EST, Monday – Friday
- Bug fixes, patches and enhancements, and all major and minor software upgrades and new releases
- Assistance on initial system installation, configuration and product usage including remote system diagnostics and troubleshooting
- Includes all Standard Support services
- 24×7 support for critical severity level problems with 24×7 access via hotline phone number
- “Live Recovery” support by a dedicated support engineer in the event of system failure
- Next day factory-return-replacement hardware support