Frequently Asked Questions

Cloud Fax Service

You can send a fax by using any email client (i.e. Gmail, MS Outlook, Lotus Notes, Yahoo Mail). To send a fax via email, your email address must have been registered with your ReplixFax account. (Check with your Fax User Administrator if unsure.)

With your email program or service, compose a new email with To: address of (fax_number)@(org_id).rpxfax.com, where (fax_number) is the recipient fax number you want to send a fax to and (Org_id) is your organization name, for example, 16175551212@acme.rpxfax.com.

Attach any document you want to fax and send. Your fax request will be submitted to ReplixFax Service. Once your fax is successfully delivered, you will get a notification email to confirm the delivery.

You may also monitor the progress of your fax job in real-time by logging into your account via the Web Fax client or Print to Fax Windows client.

Your faxes are delivered directly to your email inbox as a PDF attachment. Alternatively, we can deliver a secure, one-time-use web URL link for additional security. In addition, you can also use the ReplixFax Web Fax client or Print to Fax Windows client to view, search, and retrieve your faxes.

The ReplixFax Cloud Fax Service provides a Web-based Broadcast Fax capability. Simply upload a fax document and a broadcast fax address list and click the send button. You may also use a fax utility called Batch Loader, or folder faxing, to automate the submission of multiple fax jobs using a network folder.

The following file types are supported for native file attachments:
Adobe Portable Document Format (PDF), Microsoft Office Word (DOC, DOCX), PowerPoint (PPT, PPTX) and Excel (XLS, XLSX), Plain text (TXT), Tagged Image Format (TIF), Hypertext Markup Language (HTML), Rich Text Format (RTF), Postscript (PS), JPEG (JPG), Graphics Interchange Format (GIF), Bitmap (BMP)

Compared to manual faxing or deploying an on-premise fax server, there are many benefits when you outsource your faxing needs to a cloud fax service. Notable benefits include:

You can easily send a fax using email or web from anywhere as long as you have Internet access.
No more busy signals, misplaced faxes, or paper handling overhead.
You may choose your own fax number or keep an existing number.
Your faxes are securely delivered directly to your email inbox or selected file folders.
You can save money by eliminating phone line costs, capital expenses to purchase an on-premise fax server system and maintenance costs.
You can save internal IT personnel or administration staff time to manage an on-premise fax system or manual fax machines.

You can use your mobile phone with Internet access to send a fax to a recipient’s fax number via email. Sending a fax from your mobile phone will be as easy as sending an email.

Cloud faxing is much more secure than an office fax machine shared by many people. With close to 100% uptime, the ReplixFax Cloud Fax Service means no busy signals and secure, encrypted delivery of your faxes to one or multiple recipients anytime, anywhere.

Yes. If you would like to continue using your existing fax number with your ReplixFax Cloud Fax Service, you may port your existing fax number from your current telecom provider over to your new ReplixFax account. The number porting process takes 5 to 10 business days.

Fax Over IP (FoIP) Fax Server

ReplixFax supports FoIP with Dialogic’s Brooktrout SR140 FoIP software.

ReplixFax supports SIP, H.323, T.38, and G.711 FoIP protocols.

Yes, ReplixFax with SR140/FoIP can be installed and run on a virtual server.

Yes, ReplixFax will use your current VoIP infrastructure (Gateways, PBXs) to manage and route the SIP traffic. No, if you use a SIP provider you will not need any additional hardware. The SIP provider will manage and route the SIP traffic.

VoIP infrastructure – You acquire a voice ISDN line and plug it into an on-site gateway or PBX. You manage the SIP traffic between your gateway and the ReplixFax server on your LAN.

SIP Provider – You open your firewall to allow SIP traffic to flow from your SIP provider to the ReplixFax server.

There is no theoretical limit to the number of FoIP channels on ReplixFax. ISDN lines come with a maximum of 23 channels, so you can have as many channels as your VoIP infrastructure supports. SIP providers will provide you with as many channels as you want.

The following VoIP systems or media gateway equipment work with ReplixFax: Dialogic, Cisco, Avaya, 3Com, Aastra, Alcatel, AudioCodes, BroadSoft, Grandstream, Linksys, Mitel, NEC, Nortel, Patton, Quintum, ShoreTel and Siemens.

The following SIP providers have been certified to work with ReplixFax: Allstream, AT&T IP Flex Reach SIP Trunking Service, babyTEL, BroadSoft BroadWorks SIP Trunking Service, Broadview Networks Broadspeed SIP Trunking Service, BroadVox GO! SIP Trunking Service, Gamma, Level 3, Node4, T38Fax.com, Verizon and XO.

Click here to review a full list of VoIP/Media Gateway vendors and SIP providers whose equipment is interoperable with the ReplixFax FoIP system.

Email to Fax

Softlinx email to fax service supports a variety of attachment file types including PDF, TIF, Microsoft Office (Word, Excel, PowerPoint), TXT, and HTML.

In the recipient line of your email, address it to (fax number)@(org_id).rpxfax.com. For example, a recipient could be 12125551212@acme.rpxfax.com.

When your fax reaches its destination, you’ll receive a confirmation email.

Yes, you can send faxes from any internet-connected device including computers, smartphones, and tablets.

Yes, email to fax makes sending faxes to multiple recipients easy. You can send the file to everyone who needs it with just one email.

When a fax is sent to your fax number, you’ll receive it in your email inbox as an email attachment. The fax notification email includes detailed information about the received fax.

Softlinx email to fax service allows you to fax large files without limitations, providing a convenient solution for transmitting documents of any size.

Click here to review a full list of VoIP/Media Gateway vendors and SIP providers whose equipment is interoperable with the ReplixFax FoIP system.

Print to Fax

Print to Fax is a feature that allows you to send documents via fax directly from any application with a printing interface. It functions similarly to printing a document but sends the output to a fax recipient instead of a printer.

Yes, Print to Fax is secure. The ReplixFax system operates over a secure cloud network with encryption and authentication measures.

Yes, the ReplixFax platform supports sending faxes to multiple recipients. You can add several fax numbers to the recipient box and send your fax to all of them simultaneously.

You can fax any document that you can print, including files from Microsoft Office, EMR/EHR applications, and other Windows-based applications. The platform also supports sending large files with multiple pages.

Yes, you can schedule faxes for later delivery. When preparing your fax, you have the option to set a specific time for the fax to be sent.

After sending a fax, you will receive a status notification email confirming the delivery of your fax.

Healthcare Cloud Fax

Cloud fax solutions designed for healthcare ensure that all transmissions are secure and encrypted, meeting the standards set by HIPAA for protecting patient information. Additionally, these systems often include auditing features that help track and log communications for compliance verification.

Yes, many cloud fax solutions, including those offered by Softlinx, are designed to integrate seamlessly with existing Electronic Health Record (EHR) and practice management systems. This integration streamlines workflows and enhances efficiency by allowing direct faxing from within these applications.

Healthcare cloud fax technology enhances communication with payers by enabling real-time document submission, tracking, and transparency. This technology reduces the delays and errors often associated with traditional faxing, ensuring that claims and authorizations are processed more quickly and accurately.

Healthcare providers can send a variety of documents via cloud fax, including insurance claims, referral forms, lab results, pre-authorization requests, and patient education materials, among others.

By eliminating the need for physical fax machines, reducing paper usage, and automating many administrative tasks, cloud fax technology significantly cuts operational costs. Providers can also save time, allowing staff to focus more on patient care rather than administrative duties.

When evaluating a cloud fax solution for a medical practice, look for features such as end-to-end encryption, secure user authentication, audit trails, and compliance with regulations like HIPAA. These features help protect sensitive patient information and ensure regulatory compliance.

Yes, many cloud fax solutions for healthcare organizations are scalable and can handle high volumes of faxing efficiently. Providers can often set up automated workflows to manage large batches of documents, improving efficiency and reducing manual work.

Cloud fax technology allows for the quick and secure transmission of referral forms and related documents between providers and specialists. This expedited communication helps ensure that patients receive timely care and minimizes delays in referrals, ultimately enhancing patient outcomes.

Cloud fax solutions facilitate the secure sending and receiving of patient records, lab results, and other documentation. This capability ensures that healthcare providers have access to the necessary information for informed decision-making and that patient records are updated promptly and accurately.

Cloud fax technology improves the efficiency of billing and claims management by enabling real-time submission of claims and immediate confirmation of receipt. This reduces the chances of claim denials and ensures that billing processes are more streamlined and accurate.

Yes, cloud fax for medical organizations can support telehealth services by allowing healthcare providers to securely send patient documents, such as consent forms and medical histories, to patients or other providers. This capability enhances the continuity of care for patients receiving remote services.

Cloud fax solutions employ robust security measures, including encryption and secure access controls, to protect sensitive patient information during transmission. Additionally, many providers include compliance features to adhere to HIPAA regulations, safeguarding patient confidentiality.

Frequently Asked Questions

Cloud Fax Service

Fax Over IP (FoIP) Fax Server

Email to Fax

Print to Fax

Healthcare Cloud Fax

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